Patient Access Concierge - Surgical Office - Latham

Trinity Health; Latham (KS); On-site; USD 49,511,000 - 65,904,000; Full time

Job summary

Trinity Health in Latham, NY is seeking a Patient Access Concierge for our outpatient vascular surgery office. This full-time, day-shift role registers patients, schedules appointments and surgeries, verifies demographics, insurance information, and financial data during pre-registration.

You will enter patient information into the hospital systems, provide payment estimates, educate patients on registration kiosks and online tools, and escalate issues to the Lead Concierge as needed.

Qualifications

• 1–3 years of experience in hospital/clinic or health care billing or customer service.
• Knowledge of insurance programs and billing processes preferred.
• Familiarity with ICD-10, CPT, HCPCS terminology preferred.
• Excellent communication and data entry skills, detail oriented.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Verify patient identity, demographics, and insurance.
• Accept point of service payments.
• Enter patient information into hospital systems.
• Refer financial questions to appropriate resources.
• Process documents to obtain insurance information.
• Provide payment estimates for out-of-pocket costs.
• Educate patients on registration kiosks or online systems.
• Escalate routine issues to Lead Patient Access Concierge.

Skills

Customer service

Medical terminology

Insurance knowledge

Data entry

Microsoft Office

Education

High school diploma

Associate degree

Tools

Word

Excel

PowerPoint

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Patient Access Concierge - Outpatient Vascular Surgery Office - Latham, NY - FT

This is a phone based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

This position is located at 1182 Troy Schenectady Road, Latham, NY.

Position Highlights:

Advancement: Strong orientation program, generous tuition allowance and career development

• Work/Life: Office Hours – Monday - Friday
• We offer great Benefits including: Competitive Pay, Paid Time Off. Tuition Reimbursement, etc.

What you will do:

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

What you will need:

• High school diploma. Associate degree in preferred.
• One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
• Consideration may be given for commensurate customer service experience in another industry.
• Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time management skills are required.
• Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.

Pay Range: $17.25 - $23.00
Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.