Patient Access Concierge - Outpatient Orthopedics

Trinity Health; Latham (KS); On-site; USD 23,000 - 32,000; Full time

Job summary

Trinity Health in Latham, NY is seeking a Patient Access Concierge for the Outpatient Orthopedics Office to provide pre-registration, scheduling, and insurance verification in a fast-paced, patient-centered environment. This full-time, day-shift role handles registration, payments, and patient education, with opportunities for advancement and tuition support as part of our commitment to service.

Qualifications include a high school diploma, 1–3 years hospital or clinic experience, knowledge of

Qualifications

• High school diploma required; associate degree preferred.
• 1–3 years hospital/clinic experience in registration, billing, or customer service.
• Knowledge of insurance processes and billing (Medicare/ Medicaid) preferred.
• Familiarity with hospital information systems and Microsoft Office.

Responsibilities

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information into hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

Skills

Communication skills

Data entry

Organizational abilities

Interpersonal skills

Attention to detail

Time management

Independent work

Customer service

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Trinity Health in Latham, NY is seeking a Patient Access Concierge for the Outpatient Orthopedics Office to provide pre-registration, scheduling, and insurance verification in a fast-paced, patient-centered environment. This full-time, day-shift role handles registration, payments, and patient education, with opportunities for advancement and tuition support as part of our commitment to service.

Qualifications include a high school diploma, 1–3 years hospital or clinic experience, knowledge of