Patient Access & Concierge Specialist

U.S. Urology Partners; Mantua Township (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

HSA/FSA

401(k) matching

Employee Assistance Program

Job summary

U.S. Urology Partners is seeking a Patient Access Representative to greet patients, manage the check-in/check-out process, and respond to phone inquiries. The role includes reviewing charts for accuracy, verifying insurance details, handling payments, and supporting cross-location coverage.

Ideal candidates have a High School Diploma, strong communication skills, and prior medical-office experience. Travel to other clinics may be required, and familiarity with EMR systems is preferred.

Qualifications

• High School Diploma required.
• 1 year of experience in a medical practice or health insurance setting preferred.
• Excellent verbal and written communication skills.
• Proficiency with EMR systems preferred.
• Willingness to travel to other clinics as needed.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Effectively handles the patient check-in/checkout process.
• Answers calls addressing appointment times, patient requests and general inquiries.
• Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
• Performs scanning and sorting within EMR system.
• Verifies and updates current insurance information with the Patient.
• Collects patient payments.
• Performs all other duties as assigned.

Skills

Patient communication

EMR navigation

HIPAA compliance

Medical office experience

Team collaboration

Education

High School Diploma

Tools

EMR Software

Job description

U.S. Urology Partners is seeking a Patient Access Representative to greet patients, manage the check-in/check-out process, and respond to phone inquiries. The role includes reviewing charts for accuracy, verifying insurance details, handling payments, and supporting cross-location coverage.

Ideal candidates have a High School Diploma, strong communication skills, and prior medical-office experience. Travel to other clinics may be required, and familiarity with EMR systems is preferred.