Patient Access & Scheduling Associate - Per Diem

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for the Imaging Center - RGH in Rochester, NY. The role focuses on greeting patients, check-in/check-out, and processing payments, serving as the first point of contact for patients and their families.

The position requires a warm, inviting disposition and strong customer service and communication skills; a 2-year degree is preferred, with weekend availability for varied 8–10 hour shifts.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Excellent communication

Intermediate computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate for the Imaging Center - RGH in Rochester, NY. The role focuses on greeting patients, check-in/check-out, and processing payments, serving as the first point of contact for patients and their families.

The position requires a warm, inviting disposition and strong customer service and communication skills; a 2-year degree is preferred, with weekend availability for varied 8–10 hour shifts.