Patient Access Concierge & Scheduler

Arkansas Children’s Hospital; Springdale (AR); On-site; USD 23,000 - 30,000; Full time

Job summary

Arkansas Children's Hospital in Springdale, AR seeks a Front Desk Scheduler to handle outpatient clinic scheduling and patient registration. You will collect demographic and insurance information, assist with MyChart activation, and support discharge scheduling while maintaining a positive first impression.

The role emphasizes accurate data entry, insurance verification, and courteous, efficient service to patients and families.

Qualifications

• No formal education required.
• HS diploma or GED recommended.
• Entry level position; no prior experience required.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Patient scheduling

Insurance verification

MyChart activation

Registration

Customer service

Co-payment collection

Education

High school diploma or GED

Job description

Arkansas Children's Hospital in Springdale, AR seeks a Front Desk Scheduler to handle outpatient clinic scheduling and patient registration. You will collect demographic and insurance information, assist with MyChart activation, and support discharge scheduling while maintaining a positive first impression.

The role emphasizes accurate data entry, insurance verification, and courteous, efficient service to patients and families.