Patient Access Representative Monday-Friday 9a-530p

Arkansas Children's; Springdale (AR); On-site; USD 2,369,000 - 2,962,000; Full time

Job summary

Arkansas Children's in Springdale, AR is seeking a full-time Patient Access role to manage scheduling and registration for outpatient clinics. You will be the first impression for patients and families, handling appointments, referrals, registrations, and insurance verification with accuracy.

This position requires no formal education beyond a high school diploma or GED recommendation. Compensation ranges from $17.20 to $21.50 per hour, depending on experience, with a safety-sensitive

Qualifications

• No formal education required beyond high school is recommended.
• Experience in customer service or scheduling is preferred.
• Excellent communication and data-entry accuracy.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification.
• Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including patient satisfaction surveys.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma or GED or equivalent

Tools

MyChart

Insurance verification systems

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/) and search the "Find Jobs" report.

Work Shift

Please See Job Description For Details.

Time Type

Full time

Department

CC097212 Centralized Scheduling and Patient Access Center

Salary

Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.

Additional Information

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education

No education requirements

Recommended Education

High school diploma or GED or equivalent

Required Work Experience

Entry Level - Experience Not Required.

Description

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.