Patient Access Concierge: Registration & Billing

University of Miami; United States; In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Tuition remission

Descrizione del lavoro

The University of Miami Health System seeks a Patient Access Representative to greet and assist patients, visitors and staff with warmth and professionalism. You will handle on-site registration, verify insurance, collect self-pay amounts, and provide excellent service to ensure timely access and reimbursement.

Ideal candidates will have a High School Diploma and strong communication, problem-solving, and cash-handling skills, with the ability to work in a fast-paced healthcare environment and

Competenze

• Patient Access Associate: High School Diploma required
• Patient Access Representative 1: High School Diploma required and one year of relevant experience
• Patient Access Representative 2: High School Diploma required and two years of relevant experience
• Patient Access Representative 3: High School Diploma required and three years of relevant experience

Mansioni

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply with UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.

Conoscenze

Bilingual (plus)

Verbal & written comms

Critical thinking

Customer service

Cash handling

Medical terminology

Teamwork

Formazione

High School Diploma

Strumenti

UChart Cadence/Prelude/Enterprise Billing

Passport HealthWorks Compliance Checker

Availity

RIS-PACS

CaneCare

UMCare

Intellidose

MCSL

Experian

Descrizione del lavoro

The University of Miami Health System seeks a Patient Access Representative to greet and assist patients, visitors and staff with warmth and professionalism. You will handle on-site registration, verify insurance, collect self-pay amounts, and provide excellent service to ensure timely access and reimbursement.

Ideal candidates will have a High School Diploma and strong communication, problem-solving, and cash-handling skills, with the ability to work in a fast-paced healthcare environment and