Patient Access Concierge & Guest Experience Associate

WVU Medicine; United States; On-site; USD 13,776,000 - 22,042,000; Part time

Job summary

RMH Reynolds Memorial Hospital Guest Relations Assistant position aims to enhance patient and visitor satisfaction by providing accurate information and courteous service. The role includes greeting guests, screening individuals, and directing them to appropriate services.

You will operate in a supportive environment with minimal supervision, requiring strong communication, a professional manner, and the ability to manage conflicts especially during emergencies.

Qualifications

• High school diploma required.
• One year of face-to-face customer service experience.
• Strong communication and professional appearance.
• Ability to screen patients and visitors and direct to services.
• Ability to learn hospital locations and department overview.

Responsibilities

• Screens patients, visitors, and vendors before entry and direct them to services.
• Demonstrates professional behavior and adheres to hospital policies.
• Work in an anonymous environment with minimal supervision.
• Recognizes emergencies and activates Hospital Emergency Response when needed.
• Utilizes resources to handle conflicts and resolve issues promptly.
• Complete yearly competencies and maintain knowledge of departments.

Skills

Communication skills

Professional appearance

Customer service

Conflict resolution

Multitasking

Teamwork

Crisis awareness

Mentoring/training

Time management

Basic computer skills

Education

High school diploma or equivalent

Job description

RMH Reynolds Memorial Hospital Guest Relations Assistant position aims to enhance patient and visitor satisfaction by providing accurate information and courteous service. The role includes greeting guests, screening individuals, and directing them to appropriate services.

You will operate in a supportive environment with minimal supervision, requiring strong communication, a professional manner, and the ability to manage conflicts especially during emergencies.