Patient Access Concierge: Calm, Precise Check-In

UVA Health System; Charlottesville (VA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, Dental, Vision Insurance

Paid Time Off

Retirement Savings

Job summary

UVA Health System is seeking a Patient Access Specialist in Charlottesville, VA. You will be essential to the patient access experience, ensuring accurate registration, clear communication, and smooth check-in workflows that support clinical care and billing readiness.

The role emphasizes exceptional customer service, attention to detail, and collaboration with care teams in a renowned academic health system. UVA Health offers comprehensive benefits and a path for professional growth.

Qualifications

• High school diploma or equivalent required.
• No prior healthcare experience required.
• Physical ability to sit for long periods and lift 20–50 lbs.

Responsibilities

• Provide exceptional customer service across in-person and telephone interactions, setting the tone for each visit.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with scheduling and registration standards and unit guidelines.
• Complete visit documentation accurately within expected timeframes.
• Provide patients with paper and electronic tools required by clinical teams to help the visit run smoothly.

Skills

Customer service

Demographic information

Verification functions

Registration processes

Documentation accuracy

Education

High School Diploma or Equivalent

Job description

UVA Health System is seeking a Patient Access Specialist in Charlottesville, VA. You will be essential to the patient access experience, ensuring accurate registration, clear communication, and smooth check-in workflows that support clinical care and billing readiness.

The role emphasizes exceptional customer service, attention to detail, and collaboration with care teams in a renowned academic health system. UVA Health offers comprehensive benefits and a path for professional growth.