Patient Access Concierge

Memorial Healthcare System; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Access Ambassador I to deliver exceptional customer service in a call center setting. You will handle appointment scheduling, pre-registration, insurance verification, and financial services to ensure smooth patient flow and high satisfaction.

This role requires strong communication, empathy, and adherence to HIPAA, with a focus on first-contact resolution and cross-functional collaboration across Memorial’s clinical teams.

Qualifications

• 1 year of customer service experience required.
• Call center experience preferred.
• Accurate appointment scheduling and pre-registration responsibilities.
• Ability to verify insurance and provide financial services support.
• Strong interpersonal skills and teamwork capability.

Responsibilities

• Delivers patient-centered service in a call center to schedule appointments and assist with pre-registration.
• Verifies insurance, eligibility, and authorization status while addressing patient inquiries.
• Coordinates with clinics and departments to optimize patient flow and care coordination.
• Maintains HIPAA-compliant communications and protects PHI in every interaction.
• Demonstrates Memorial Healthcare System values and provides quality customer service across channels.

Skills

Customer service

Call center

HIPAA compliance

Communication skills

Problem solving

Education

High School Diploma or equivalent

Job description

Memorial Healthcare System is seeking a Patient Access Ambassador I to deliver exceptional customer service in a call center setting. You will handle appointment scheduling, pre-registration, insurance verification, and financial services to ensure smooth patient flow and high satisfaction.

This role requires strong communication, empathy, and adherence to HIPAA, with a focus on first-contact resolution and cross-functional collaboration across Memorial’s clinical teams.