Patient Access Concierge

Highmark Health; Erie (Erie County); On-site; USD 35,000 - 52,000; Full time

Job summary

Allegheny Health Network seeks a Patient Access Representative to support scheduling, pre-registration and financial clearance processes. The role involves verifying patient demographics, identifying medical benefits, and communicating financial responsibilities clearly to patients and guarantors.

You will calculate estimates, collect liabilities, and post payments in the ADT system, ensuring accurate data and timely bill submission.

Qualifications

• High school diploma or GED required; 0–3 months related experience preferred.
• Experience in a medical or financial services setting is a plus.
• Strong communication and data-entry skills are essential.

Responsibilities

• Performs scheduling and pre-registration functions; validates patient data and insurance details.
• Verifies insurance information through payors and online resources; flags authorization needs.
• Calculates patient liabilities and processes payments in the ADT system; supports daily reconciliation.
• Delivers a positive patient experience and maintains professional relationships with patients, staff, and external contacts.
• Adheres to organizational policies and completes mandatory trainings; performs other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

ADT system

PC software

Job description

Allegheny Health Network seeks a Patient Access Representative to support scheduling, pre-registration and financial clearance processes. The role involves verifying patient demographics, identifying medical benefits, and communicating financial responsibilities clearly to patients and guarantors.

You will calculate estimates, collect liabilities, and post payments in the ADT system, ensuring accurate data and timely bill submission.