Patient Access & Clinical Services Specialist

Cooper University Health Care; Cape May Court House (NJ); On-site; USD 32,000 - 51,000; Full time

Job summary

Cooper University Health Care in New Jersey seeks a customer service-focused associate to handle telephone communications for employees, members, physicians, and providers, addressing benefit coverage, medical services, appeals, and provider access.

The role supports Case Management, maintains provider file compliance, and assists with inquiries, aiming for timely, accurate resolutions under supervisor guidance.

Qualifications

• Must have good communication and customer-service skills.
• Experience with LOS client support services and hospital information systems is a plus.
• Ability to handle multiple inquiries and deliver timely resolutions.

Responsibilities

• Answer incoming calls and communicate with employees, members, physicians, referral sources and providers.
• Provide clerical and telephone support for the Case Management program.
• Maintain provider file compliance according to directives.
• Refer unresolved inquiries to the appropriate analyst for resolution.

Skills

Customer service

Telephone support

Communication skills

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Epic

Sunquest

LIS

COPIA System

Job description

Cooper University Health Care in New Jersey seeks a customer service-focused associate to handle telephone communications for employees, members, physicians, and providers, addressing benefit coverage, medical services, appeals, and provider access.

The role supports Case Management, maintains provider file compliance, and assists with inquiries, aiming for timely, accurate resolutions under supervisor guidance.