Patient Access Clerk-FT-Emergency Room

Marshall Health Network, Inc.; Point Pleasant (WV); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Rivers Health in Point Pleasant, West Virginia, seeks a Patient Access Clerk for the Emergency Room to manage pre-registration through full registration and related clerical duties. The role emphasizes accurate data entry, patient service, and coordination with admissions and administration.

The position requires clear communication, attention to patient privacy, and the ability to respond to emergencies while supporting quality improvement initiatives and a courteous, efficient patient

Qualifications

• High School Diploma required.
• One year experience preferred in a provider office or health care setting.
• Able to communicate effectively with patients of all ages and backgrounds.

Responsibilities

• Verify and enter patient demographic and insurance data accurately.
• Handle pre-registration, quick registration, and full registration for patients.
• Answer switchboard/phone and respond to emergencies as needed.
• Help with admissions, discharges, transfers and related clerical duties.
• Safely transport patients, supplies, and specimens when required.
• Process payments and manage department requisitions and mail.
• Maintain patient privacy and confidentiality at all times.
• Participate in unit meetings, data gathering, and quality improvement activities.
• Keep registration area tidy and ensure safety and infection control standards.

Skills

Verbal and written communication

Prioritization

Problem solving

Team collaboration

Patient confidentiality

Education

High School Diploma

Job description

Point Pleasant, West Virginia, United States

Job Description

Rivers Health is seeking a Patient Access Clerk in the Emergency Room. Primarily responsible for all clerical communications and data processing activities related to the pre-registration, quick registration, and registration of all patients of the facility. Requires a customer relation focused attitude that relates a helpful and friendly atmosphere.

• Verifies and correctly enters patient demographic and insurance data

including any insurance notification required.

• Performs clerical duties such as admission, discharges, transfers

and deaths as needed

• Completes all required forms and scanning to maintain complete
• Answers switchboard/phone and appropriately responds to emergency

alarms as required.

• Safely transports patients, supplies and specimens as needed.
• Responsible for accepting and processing payments.

requisitions and department mail.

• Maintains patient privacy and respects values of individual patients

and provides services accordingly.

• Provides cooperative and courteous service to patients, physicians,

staff members and visitors in a timely manner with the utmost of

professional behavior.

• Participates in unit meetings, statistical data gathering and

quality improvement activities including serving on quality

improvement teams.

• Maintains tidiness of registration and waiting area. Cleans desk,

counter tops, cabinets, etc. as needed.

• Maintains established departmental policies and procedures, safety,

environmental and infection control standards.

• Performs other duties as assigned.

Requirements

QUALIFICATIONS:

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this position.

EDUCATION AND FORMAL TRAINING:

High School Diploma

WORK EXPERIENCE:

One year experience preferred in a provider office or health care setting.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Demonstrates the ability to communicate verbally and in writing coordinate, motivate and collaborate with others. Must be able to effectively recognize the unique needs of patients of all ages, including

neonates, pediatrics, adolescents and geriatrics. Must be able to prioritize and delegate effectively. Must be able to judge and problem solve based on situational assessment. Must possess good inductive and deductive reasoning skills.

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