Patient Access Clerk-FT-Emergency Room

Rivers Health; Heights (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivers Health in Point Pleasant, West Virginia, seeks a Patient Access Clerk for the Emergency Room. The role focuses on pre-registration, quick registration and registration of patients, with a customer‑relation oriented approach to ensure a friendly atmosphere.

Responsibilities include entering demographic and insurance data, handling admissions/discharges, answering calls, processing payments, and maintaining privacy. Teamwork and quality improvement participation are expected.

Qualifications

• High School Diploma
• One year experience preferred in a provider office or health care setting.
• Excellent communication and ability to coordinate with others.
• Ability to prioritize and maintain patient privacy.

Responsibilities

• Pre-register, quickly register and register patients with accurate demographic and insurance data.
• Answer switchboard/phone and respond to emergency alarms as required.
• Assist with admissions, discharges, transfers and deaths as needed.
• Process payments and maintain waiting/registration areas.
• Ensure patient privacy and provide courteous service to patients, physicians, staff and visitors.
• Participate in quality improvement activities and data gathering.

Job description

Point Pleasant, West Virginia, United States

Job Description

Rivers Health is seeking a Patient Access Clerk in the Emergency Room. Primarily responsible for all clerical communications and data processing activities related to the pre-registration, quick registration, and registration of all patients of the facility. Requires a customer relation focused attitude that relates a helpful and friendly atmosphere.

• Verifies and correctly enters patient demographic and insurance data

including any insurance notification required.

• Performs clerical duties such as admission, discharges, transfers

and deaths as needed

• Completes all required forms and scanning to maintain complete
• Answers switchboard/phone and appropriately responds to emergency

alarms as required.

• Safely transports patients, supplies and specimens as needed.
• Responsible for accepting and processing payments.

requisitions and department mail.

• Maintains patient privacy and respects values of individual patients

and provides services accordingly.

• Provides cooperative and courteous service to patients, physicians,

staff members and visitors in a timely manner with the utmost of

professional behavior.

• Participates in unit meetings, statistical data gathering and

quality improvement activities including serving on quality

improvement teams.

• Maintains tidiness of registration and waiting area. Cleans desk,

counter tops, cabinets, etc. as needed.

• Maintains established departmental policies and procedures, safety,

environmental and infection control standards.

• Performs other duties as assigned.

Requirements

QUALIFICATIONS:

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this position.

EDUCATION AND FORMAL TRAINING:

High School Diploma

WORK EXPERIENCE:

One year experience preferred in a provider office or health care setting.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Demonstrates the ability to communicate verbally and in writing coordinate, motivate and collaborate with others. Must be able to effectively recognize the unique needs of patients of all ages, including

neonates, pediatrics, adolescents and geriatrics. Must be able to prioritize and delegate effectively. Must be able to judge and problem solve based on situational assessment. Must possess good inductive and deductive reasoning skills.

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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