Patient Access & Check-In Specialist II

UnitedHealth Group; Humble (TX); On-site; USD 37,000 - 67,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Equity stock purchase plan

Job summary

UnitedHealth Group, a leading healthcare organization, is seeking an ASR II at Kelsey-Seybold Clinic to support patient check-in/out, registration, and cashiering. The role emphasizes delivering friendly, efficient service within a multi-provider clinic that uses Epic Front Desk for patient data and billing.

The ASR II requires strong communication, confidentiality, and cash handling skills, with familiarity in medical-office workflows and Epic Front Desk training.

Qualifications

• High School diploma or GED required.
• 1+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections experience.
• Experience in a medical office/healthcare setting or Epic Front Desk training is a plus.

Responsibilities

• Deliver excellent customer service to patients and maintain a courteous environment.
• Front desk operations: check-in/check-out, registration, scheduling, and data entry in Epic.
• PBX operations: answer and route calls and relay information to the proper department.
• Cash control: balance cash drawer and process receipts with accuracy.
• Maintain patient confidentiality and comply with privacy requirements.

Skills

Customer service

Cash handling

Verbal and written communication

Confidentiality

Multitasking

Education

High School diploma or GED

Tools

Epic Front Desk

Microsoft Word

Microsoft Excel

Job description

UnitedHealth Group, a leading healthcare organization, is seeking an ASR II at Kelsey-Seybold Clinic to support patient check-in/out, registration, and cashiering. The role emphasizes delivering friendly, efficient service within a multi-provider clinic that uses Epic Front Desk for patient data and billing.

The ASR II requires strong communication, confidentiality, and cash handling skills, with familiarity in medical-office workflows and Epic Front Desk training.