Per Diem Ambulatory Services Rep II - Kelsey-Seybold Clinic: Conroe

UnitedHealth Group; Conroe (TX); On-site; USD 25,000 - 44,000; Full time

Job summary

Kelsey-Seybold Clinic is seeking an ASR II to assist patients with check-in/check-out, registrations, and cashiering. You will verify insurance, discuss balances, and help set up payment plans. Strong communication and cashiering accuracy are essential.

Responsibilities include updating Epic records, answering questions, and directing patients to the appropriate department. A healthcare front desk background and English proficiency are required; bilingual skills are a plus.

Qualifications

• 1+ years direct face-to-face customer service experience.
• 1+ years cash handling or collections experience.
• 6+ months in a medical/healthcare front desk or service role.
• Experience with Windows-based software and Epic Front Desk training or cross-training.
• Able to communicate effectively in English, both oral and written.

Responsibilities

• Assist patients with check-in and check-out, including registration and cashiering.
• Process payments, co-pays, deductibles, and set up payment plans when needed.
• Verify insurance coverage and collect insurance/eligibility information.
• Update patient demographics and ensure accurate information in Epic.
• Maintain a neat, professional appearance and organized work area.

Skills

Customer service

Cash handling

English proficiency

Microsoft Windows

Phone etiquette

Registration & Billing

Epic Front Desk

Tools

POS system

Epic

Windows OS

Office software

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Primary Responsibilities:

• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction. Endorses mutual respect amongst all members of the healthcare team. Practices positive guest/peer relationships and works with others to promote an efficient and effective team. Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
• Processes check-in and check-out on POS system and displays knowledge of all POS functions. Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and coinsurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations. Issues receipts for all monies taken. Assists patients in setting up payment plans with the Central Business Office. Interacts with patients to discuss account information
• Provides assistance to process patients quickly and efficiently. Ensures accurate information is obtained and conveyed to the patient. Processes registration of new patients including name search and account set up with insurance and demographic information. Relays information regarding wait time to patients. Assists with filling out forms and paperwork required by the clinic. Updates patient demographics in Epic. Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department. Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated. Appropriately documents insurance information in Epic and performs proper routing to patient account analysts. Obtains necessary corporate account/worker's compensation information. Reviews work queues daily and performs corrections needed
• Performs cash control procedures for daily accounting of opening cash and balancing of ending cash
• Performs other duties as assigned by the site manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry
  or
• 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross‑training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows based software
• Basic Math ability
• Knowledge of customer service principles and practices
• Ability to speak, write and understand English

Preferred Qualifications:

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
• 2+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• Knowledge of electronic medical record systems
• Bilingual- English/Spanish
• Ability to use Microsoft software applications including Word and Excel
• 10-key touch
• Excellent verbal and written communication skills
• Excellent professional and personal presentation style

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.