ED Patient Access Specialist (Per Diem)

Scripps Health; Chula Vista (CA); On-site; USD 30,000 - 41,000; Part time

Job summary

Scripps Health is seeking a Patient Service Specialist - ED at Scripps Mercy Hospital Chula Vista on a casual, per diem basis. You will front-line register patients, verify demographics and insurance, collect patient responsibility, and route messages within the Access Services/ED department.

The role emphasizes proactive customer service, accurate data entry, scheduling, and collaboration with the clinical care team to ensure a positive patient experience and smooth ED operations.

Responsibilities

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquiries as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Job description

Scripps Health is seeking a Patient Service Specialist - ED at Scripps Mercy Hospital Chula Vista on a casual, per diem basis. You will front-line register patients, verify demographics and insurance, collect patient responsibility, and route messages within the Access Services/ED department.

The role emphasizes proactive customer service, accurate data entry, scheduling, and collaboration with the clinical care team to ensure a positive patient experience and smooth ED operations.