Patient Access Champion

Berks Ortho LLC; West Reading (Berks County); On-site; USD 38,000 - 45,000; Full time

Job summary

Berks Ortho LLC is seeking dependable, detail-oriented Patient Access Coordinators to support a welcoming and efficient patient experience across orthopedic, radiology, and physical therapy services.

You will greet patients, verify demographics and insurance, collect copays, and coordinate front-desk workflows while maintaining HIPAA compliance and accurate records in Epic. Bilingual English/Spanish is a plus; prior medical office experience is preferred.

Qualifications

• High school diploma or GED required.
• Prior customer service experience; medical office experience preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and accuracy in patient information.
• Ability to learn Epic EMR workflows.

Responsibilities

• Greet and check in patients for orthopedic, radiology, and physical therapy appointments and create a warm, professional first impression.
• Own front-end registration accuracy by collecting, reviewing, and verifying patient demographic and insurance information and addressing missing or inconsistent information.
• Complete insurance pre-registration and support accurate patient records in Epic.
• Collect copayments and other point-of-service payments and manage the daily cash drawer with accuracy and integrity.
• Coordinate patient arrival and check-in with clinical and administrative teams to support smooth patient flow.

Skills

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Bilingual (English/Spanish)

Epic EMR familiarity

Education

High school diploma or GED

Tools

Epic EMR

Job description

Berks Ortho LLC is seeking dependable, detail-oriented Patient Access Coordinators to support a welcoming and efficient patient experience across orthopedic, radiology, and physical therapy services.

You will greet patients, verify demographics and insurance, collect copays, and coordinate front-desk workflows while maintaining HIPAA compliance and accurate records in Epic. Bilingual English/Spanish is a plus; prior medical office experience is preferred.