Patient Access & Care Coordinator (PRN)

Intermountain Healthcare Inc.; United States; On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

PEAK tuition coverage

Benefits package

Job summary

Intermountain Health seeks a Patient Service Representative (PSR) for its Platte Valley Clinic in Brighton, CO. The PRN role handles patient intake, scheduling, insurance verification, and payments, all while maintaining PHI confidentiality and delivering excellent service.

You will work on the front line, document interactions in the EMR, and coordinate care with clinicians and staff, ensuring a smooth patient experience across modalities.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver high-quality service.
• Ability to protect privacy, confidentiality, and PHI.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, or consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Obtains copies of insurance cards and IDs and signatures on forms.
• May verify COB information and pre-certifications when needed.
• Assists patients in completing forms to meet regulatory and billing needs.
• Scans paperwork and educates patients on financial assistance.
• Proactively requests payments and processes them following procedures.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Job description

Intermountain Health seeks a Patient Service Representative (PSR) for its Platte Valley Clinic in Brighton, CO. The PRN role handles patient intake, scheduling, insurance verification, and payments, all while maintaining PHI confidentiality and delivering excellent service.

You will work on the front line, document interactions in the EMR, and coordinate care with clinicians and staff, ensuring a smooth patient experience across modalities.