Patient Access & Care Coordinator – No Wrong Door

ADAPT, Inc.; Roseburg (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

100% Paid Premiums for Full Family Med

Dental insurance

Vision insurance

Pet insurance options

HSA & FSA options

401(k) with 5% employer contribution

In-house training

Job summary

Adapt Integrated Health Care in Roseburg, OR is seeking a Healthcare Services Coordinator to join our team. This role supports patients, families, Adapt staff, and the public by handling registrations, scheduling, data management, and ensuring a smooth flow of information within the department.

The coordinator greets visitors, verifies insurance, updates the EMR, and coordinates with other departments to minimize service duplication while maintaining strict confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Experience in a clerical or administrative role within a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook), EMR systems and typing 50 wpm.
• Familiarity with insurance verification and EPIC systems preferred.

Responsibilities

• Provides excellent customer service, ensuring a welcoming and respectful environment for patients, family members, visitors and co-workers.
• Serves as a No Wrong Door point of contact, with the knowledge and ability to assist patients in accessing the most appropriate programs or services.
• Responds to inquiries in person, via phone, email, and/or through MyChart patient portal.
• Conducts daily monitoring and management of appointment schedules, rescheduling and cancelations.
• Accurately enters or updates patient demographics and insurance information in the EMR to ensure the necessary information is available for data collection, grant reporting, billing, and metrics.
• Verifies patient’s insurance eligibility in the EMR or online through the insurances portal and works in cooperation with Adapt Finance & Billing department to ensure accurate collection of co-pays and account balances.
• Coordination with Adapt departments and programs when scheduling appointments to identify the patient’s other points of care within Adapt to minimize duplication of service.
• Provides clear and accurate messages in the EMR and relays information to appropriate staff.
• Works with Health Information Management Systems (HIMS) team, sending or receiving appropriate records when necessary.
• Participates in relevant meetings and trainings and supports team learning and skill-building.
• Maintains professional interactions with coworkers and other programs throughout our organization.
• Maintains strict compliance with all confidentiality policies and guidelines to safeguard Protected Health Information (PHI) and any other information of a private or sensitive nature that is considered confidential.

Skills

Customer service

Typing 50 wpm

Clerical experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

EPIC systems

Job description

Adapt Integrated Health Care in Roseburg, OR is seeking a Healthcare Services Coordinator to join our team. This role supports patients, families, Adapt staff, and the public by handling registrations, scheduling, data management, and ensuring a smooth flow of information within the department.

The coordinator greets visitors, verifies insurance, updates the EMR, and coordinates with other departments to minimize service duplication while maintaining strict confidentiality.