Patient Access & Care Coordinator

UTMB Health; Town of Texas (WI); On-site; USD 37,000 - 56,000; Part time

Job summary

UTMB Health is seeking a Patient Services Specialist I to enhance patient experiences by coordinating clerical and medical workflows. The role involves patient registration, scheduling, and access facilitation for new and returning patients in a clinical setting.

Responsibilities include delivering superb customer service, pre-registering patients, communicating with care teams, and guiding patients through billing and third‑party processes to ensure smooth visits.

Qualifications

• Associate’s degree or equivalent experience for the role.
• Strong PC skills with Excel/Word and data handling experience.
• Ability to analyze data and identify trends.
• Excellent written and verbal communication and patient care awareness.
• Demonstrated problem-solving abilities in a healthcare setting.

Responsibilities

• Provide high level customer service in all patient interactions.
• Coordinate clerical and medical activities for seamless care.
• Schedule appointments and educate patients on billing responsibilities.
• Pre-register patients and verify third‑party coverage.
• Maintain patient confidentiality and document calls accurately.

Skills

Data analysis

Communication

Problem solving

Patient care knowledge

PC proficiency

Education

Associate’s degree

Tools

Excel

Word

Database management

Job description

UTMB Health is seeking a Patient Services Specialist I to enhance patient experiences by coordinating clerical and medical workflows. The role involves patient registration, scheduling, and access facilitation for new and returning patients in a clinical setting.

Responsibilities include delivering superb customer service, pre-registering patients, communicating with care teams, and guiding patients through billing and third‑party processes to ensure smooth visits.