Associate Patient Care Coordinator

Jobtome; North Bloomfield (WI); On-site; USD 22,000 - 40,000; Full time

Job summary

ProHealth Physicians, part of the Optum family, has an opening for an Associate Patient Care Coordinator to join our team. The role is full-time (40 hours/week), Monday–Friday, with one Saturday monthly. You will greet patients, schedule appointments, handle inquiries, and support the care team using the EHR per policy.

Responsibilities include updating demographics, collecting payments, and maintaining confidentiality. Occasional coverage at local practices may be required.

Qualifications

• High School Diploma or GED required; 1+ year receptionist or customer service experience preferred.
• Proficient with basic computer tasks and Microsoft Office applications.
• Experience with EPIC is a plus while not mandatory.

Responsibilities

• Greet and check in patients; manage check-out process.
• Answer incoming calls; document patient inquiries in EHR.
• Reach out to patients for appointments or follow-up.
• Schedule appointments following standard protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per procedures.
• Protect patient confidentiality and data privacy.
• Provide coverage at other ProHealth locations as needed.

Skills

Receptionist experience

Customer service

Scheduling

Education

High School Diploma/GED

Tools

EPIC

Microsoft Office

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well‑being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient‑focused and detail‑oriented Associate Patient Care Coordinator to join our growing team. The position is full‑time (40 hours/week) Monday - Friday. This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. The Associate Patient Care Coordinator will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. You will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. May be asked to float to local practices in the region for coverage depending on business need. Schedule: Monday - Friday 8-hour shift between 7:00am-6:00pm. One Saturday per month 9am-1pm. Location: 6 Northwestern Dr. Bloomfield CT.

Primary Responsibilities

• Conduct check‑in and check‑out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow‑up
• Schedule appointments using standard scheduling protocols
• Manage administrative in‑basket pools and work queues
• Scan documents into the EHR per standard protocols
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Required Qualifications

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Beginner level of computer proficiency in Microsoft Office
• Access to reliable transportation and valid US driver's license

Preferred Qualifications

• Experience working in a primary care setting
• Experience working with EPIC

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

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