Patient Access & Care Coordination Specialist

Nflsurgeons; Destin (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

NFLsurgeons in Destin, FL is seeking a Healthcare Support Specialist to be a primary contact in the medical office. You will coordinate patient care, liaise with patients, staff and providers, and help manage schedules and payments.

The role requires a positive, customer-focused attitude, strong communication, and the ability to work in a fast-paced clinical setting. Prior medical office experience is preferred, with Athena EHR familiarity as a plus.

Qualifications

• High school diploma or equivalent required.
• Prior scheduling experience in a medical office is preferred (6 months+).
• Athena EHR experience is preferred.
• Experience in Orthopedics or Pain Management is a plus.

Responsibilities

• Welcomes and greets patients and visitors in person or by phone.
• Registers walk-in new patients and updates existing patient demographics by collecting detailed information.
• Checks patients in through intake and notifies provider of arrival to facilitate flow.
• Schedules in-house MRIs and referrals.
• Schedules and reschedules future patient appointments.
• Collects copays and reconciles payments in daily batch ledger.
• Verifies insurance and Preps clinic schedules.
• Responds to inquiries courteously from patients and visitors.
• Maintains patient confidentiality and protects rights.

Skills

Positive attitude

Effective communication

Fast-paced environment

Multitasking

Willingness to learn

Active listening

Situational awareness

Education

High school diploma or equivalent

Medical office scheduling experience

Athena EHR experience preferred

Experience in Orthopedics or Pain Management a plus

Job description

NFLsurgeons in Destin, FL is seeking a Healthcare Support Specialist to be a primary contact in the medical office. You will coordinate patient care, liaise with patients, staff and providers, and help manage schedules and payments.

The role requires a positive, customer-focused attitude, strong communication, and the ability to work in a fast-paced clinical setting. Prior medical office experience is preferred, with Athena EHR familiarity as a plus.