Patient Access & Care Coordination Leader

Vivent Health; Chicago, Milwaukee, Denver, Austin (IL, WI, CO, TX); On-site; USD 68,000 - 78,000; Full time

Benefits offered by this job

PTO & Holidays

401(k) with employer match up to 5%

12 weeks parental leave

Health, dental, vision benefits

Tuition reimbursement

Job summary

Vivent Health in Chicago is seeking a Patient Access Services Manager to lead HIM Coordinators and Referral Specialists, ensuring accurate, timely patient access and compliant workflows across locations.

The role partners with the Director of Patient Access Services to standardize processes, monitor performance, and coach staff. Requires a Bachelor’s degree in a related field and 3+ years in patient access with 2+ years in leadership.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• Minimum of 3 years in patient access, health information management, referrals, or related healthcare function.
• 2 years of experience leading and developing people.

Responsibilities

• Provide direct supervision, coaching, training, and performance feedback to HIM Coordinators and Referral Specialists.
• Onboard staff, coordinate competency development, and plan continuing education.
• Lead team meetings, conduct evaluations, and drive performance improvements.
• Monitor workflows, dashboards, and KPIs; ensure timely medical-record requests and referrals.
• Oversee indexing, disclosure, and management of patient health information.
• Support policy development, workflows, and training materials.

Skills

Leadership

Coaching

Staff Development

Communication

Problem Solving

Teamwork

Accountability

Education

Bachelor’s degree in healthcare administration

Bachelor’s degree in health information management

Bachelor’s degree in business administration

Tools

EHR System

MS Office

Reporting tools

Virtual platforms

Job description

Vivent Health in Chicago is seeking a Patient Access Services Manager to lead HIM Coordinators and Referral Specialists, ensuring accurate, timely patient access and compliant workflows across locations.

The role partners with the Director of Patient Access Services to standardize processes, monitor performance, and coach staff. Requires a Bachelor’s degree in a related field and 3+ years in patient access with 2+ years in leadership.