Patient Access Specialist I: Compassionate & Efficient

Hospital for Special Surgery; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hospital for Special Surgery in White Plains, NY, seeks a Patient Access Specialist to deliver exceptional service, manage patient flow, verify insurance, and schedule radiology visits. The role requires strong communication, ability to multi-task, and familiarity with healthcare terminology.

Evening and weekend availability preferred; travel to other HSS sites may be required. Join a Magnet-recognized hospital known for orthopedics and rheumatology and contribute to patient-centered care across

Qualifications

• Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
• Two years in a healthcare or related customer service field

Responsibilities

• Provide exceptional customer service to patients, families, and healthcare providers
• Prioritize patient flow and manage reception duties
• Verify insurance benefits and radiology service authorizations
• Triage phone calls and schedule appointments
• Collect patient demographics and medical history via interview
• Process payments and assist with related duties
• Screen patients for COVID safety precautions
• Coordinate with leadership on shift coverage and cross-departmental needs

Skills

Customer service

Communication

Multitasking

Teamwork

Healthcare knowledge

Medical terminology

Education

Bachelor's degree

Diploma or equivalent

Job description

Hospital for Special Surgery in White Plains, NY, seeks a Patient Access Specialist to deliver exceptional service, manage patient flow, verify insurance, and schedule radiology visits. The role requires strong communication, ability to multi-task, and familiarity with healthcare terminology.

Evening and weekend availability preferred; travel to other HSS sites may be required. Join a Magnet-recognized hospital known for orthopedics and rheumatology and contribute to patient-centered care across