Patient Access & Care Concierge

Duly Health and Care; Elmhurst (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit at no cost

Life and disability insurance

Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave with adoption/surrogacy

Culture of community engagement

Job summary

Duly Health and Care in Elmhurst, IL is seeking a Patient Service Representative to join our front desk team. In this full-time role, you will greet patients, schedule appointments, collect co-pays, and manage referrals while ensuring a welcoming, efficient patient experience.

You will work with EPIC EMR, coordinate with providers, and participate in daily huddles. We offer strong benefits, including tuition reimbursement, 401(k) match, paid volunteer time off, and a comprehensive package to

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.

Responsibilities

• Greet patients at check-in and check-out, schedule appointments, and handle phone inquiries.
• Collect copays, verify insurance, and maintain accurate records in EPIC.
• Communicate with patients about providers and referrals; participate in daily huddles.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

High School diploma or equivalent

Tools

EPIC

Job description

Duly Health and Care in Elmhurst, IL is seeking a Patient Service Representative to join our front desk team. In this full-time role, you will greet patients, schedule appointments, collect co-pays, and manage referrals while ensuring a welcoming, efficient patient experience.

You will work with EPIC EMR, coordinate with providers, and participate in daily huddles. We offer strong benefits, including tuition reimbursement, 401(k) match, paid volunteer time off, and a comprehensive package to