Patient Access & Care Concierge

Intermountain Healthcare; American Fork (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in American Fork, UT is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, check-in/out, verify demographics, and enter data in the EMR, ensuring accurate patient information and a smooth intake experience.

This full-time role offers a 36-hour week (Mon-Thu) in the Pulmonary department, with duties including appointment scheduling, insurance verification, and assisting patients with forms and payments, while upholding

Qualifications

• Six months of customer service experience required.
• Basic computer skills for word processing and data entry.
• Strong interpersonal and communication skills.
• Respect for privacy and PHI data protection.

Responsibilities

• Greet and check-in/out patients and handle phone or secure messaging.
• Schedule appointments for visits, tests, referrals, and consultations.
• Register patients and update demographic data in the registration system.
• Verify insurance information and collect required forms.
• Educate patients on financial responsibilities and assist with payments.

Skills

Customer service

Data entry

Communication

EMR familiarity

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in American Fork, UT is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, check-in/out, verify demographics, and enter data in the EMR, ensuring accurate patient information and a smooth intake experience.

This full-time role offers a 36-hour week (Mon-Thu) in the Pulmonary department, with duties including appointment scheduling, insurance verification, and assisting patients with forms and payments, while upholding