Patient Access & Call Center Specialist

University of Rochester; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The University of Rochester Medical Center is seeking a patient access and information specialist to provide clerical support, verify patient details, and guide scheduling and registration for patients and providers.

You will use Electronic Medical Records and multiple business systems to protect patient data, resolve access issues, and ensure timely, courteous service while adhering to privacy regulations.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize.
• Familiarity with electronic medical records and privacy rules.

Responsibilities

• Answer high volume inquiries via phone and email.
• Schedule appointments and manage patient registration.
• Handle billing inquiries and basic technical support.
• Use EMR and systems to document interactions and resolve issues.
• Escalate complex problems to appropriate departments.

Skills

Communication

Customer service

Multitasking

Problem solving

Education

High School diploma

Tools

EMR systems

Job description

The University of Rochester Medical Center is seeking a patient access and information specialist to provide clerical support, verify patient details, and guide scheduling and registration for patients and providers.

You will use Electronic Medical Records and multiple business systems to protect patient data, resolve access issues, and ensure timely, courteous service while adhering to privacy regulations.