Healthcare Call Center Agent: Patient Support

Paylocity; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The role handles incoming calls regarding patient matters, routes messages, and schedules appointments over the phone.

You will be the first point of contact, representing the center professionally and courteously. Requirements include a High School Diploma or equivalent and 1-2 years in administrative experience; bilingual Spanish is preferred.

Qualifications

• Requires High School Diploma or equivalent.
• 1-2 years in administrative experience.

Responsibilities

• Answer incoming calls and intercept and route them as needed.
• Take messages or direct callers to voicemail boxes.
• Schedule patient appointments over the phone.
• Assist with patient registration and checkout as needed.
• Maintain patient demographics and perform light clerical duties.

Skills

Verbal communication

Active listening

Typing

Data entry

Microsoft Office

Attention to detail

Bilingual Spanish

Education

High School Diploma or equivalent

Job description

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The role handles incoming calls regarding patient matters, routes messages, and schedules appointments over the phone.

You will be the first point of contact, representing the center professionally and courteously. Requirements include a High School Diploma or equivalent and 1-2 years in administrative experience; bilingual Spanish is preferred.