Ambulatory Care Contact & Scheduling Associate

NYC Health + Hospitals; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

NYC Health + Hospitals/North Central Bronx (NCB) is seeking an ambulatory care support specialist to perform clerical, administrative, and customer service functions within the Primary Care Team. Under supervision of clinical staff, you will handle calls, scheduling, patient communications via MyChart, and ensure accurate records in Epic, contributing to safe, patient-centered care.

Requires high school diploma and 3 years of related experience.

Qualifications

• High school diploma and 3 years ambulatory care non-licensed support.
• Experience with electronic medical records and patient communication.

Responsibilities

• Receives and filters patient communications and documents calls in the EHR.
• Assists with scheduling and referral coordination for the Primary Care Team.
• Handles patient questions via phone, MyChart, and in-person encounters.
• Maintains accurate patient records and supports performance improvement activities.

Skills

Clerical tasks

Customer service

Epic EHR

Telephone & MyChart communication

Care team coordination

Education

High school diploma or equivalent

Tools

Epic Systems

Job description

NYC Health + Hospitals/North Central Bronx (NCB) is seeking an ambulatory care support specialist to perform clerical, administrative, and customer service functions within the Primary Care Team. Under supervision of clinical staff, you will handle calls, scheduling, patient communications via MyChart, and ensure accurate records in Epic, contributing to safe, patient-centered care.

Requires high school diploma and 3 years of related experience.