Patient Access & Billing Specialist

Aurora Health Care; Sheboygan (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) in Wisconsin to greet patients, collect demographics and insurance information, and guide them through the registration and billing processes. This role supports multiple departments and helps ensure accurate data entry and timely revenue flow.

You will handle scheduling, explain insurance coverage, answer questions with professionalism, and maintain HIPAA compliance while delivering exceptional customer service in a fast-paced

Qualifications

• High School Diploma required; strong customer service skills.
• Experience with HIPAA compliance and patient data handling.
• Ability to communicate clearly with patients, staff and physicians.

Responsibilities

• Create and verify patient demographics and insurance data at check-in.
• Explain insurance coverage and collect co-pays and payments.
• Register patients, schedule appointments, and coordinate with Financial Advocates.
• Maintain HIPAA compliance and protect patient confidentiality.
• Assist in directing patients and providing exceptional customer service.

Skills

Customer service

HIPAA compliance

Attention to detail

Communication skills

Independent work

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet

Phone technology

Job description

Advocate Health is seeking a Patient Service Representative (PSR) in Wisconsin to greet patients, collect demographics and insurance information, and guide them through the registration and billing processes. This role supports multiple departments and helps ensure accurate data entry and timely revenue flow.

You will handle scheduling, explain insurance coverage, answer questions with professionalism, and maintain HIPAA compliance while delivering exceptional customer service in a fast-paced