Patient Access & Billing Specialist

Talentify; Osage Beach (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Lake Regional Health System is seeking a professional, detail‑oriented Patient Account Representative for the Patient Financial Services Department. You will provide knowledge and customer service to patients, ensuring compliance with billing regulations and supporting accurate claim processing.

The role involves contacting patients to obtain information, handling inquiries via phone, mail, fax, or payer portals, and maintaining high standards of written and verbal communication to support

Qualifications

• Customer service mindset and ability to handle inquiries professionally.
• Knowledge of hospital and physician billing processes is helpful.
• Excellent written and verbal communication, with strong customer service skills.

Responsibilities

• Contact patients for necessary information to process and pay claims.
• Handle inquiries via telephone, mail, fax, or payer portals/e‑mail for unresolved accounts.
• Ensure compliance with state and federal billing regulations and report issues to leads/supervisors/managers.

Skills

Customer service

Inquiries handling

Verbal communication

Written communication

Billing knowledge

Compliance awareness

Education

High School Diploma or equivalent

Tools

Billing software

Job description

Lake Regional Health System is seeking a professional, detail‑oriented Patient Account Representative for the Patient Financial Services Department. You will provide knowledge and customer service to patients, ensuring compliance with billing regulations and supporting accurate claim processing.

The role involves contacting patients to obtain information, handling inquiries via phone, mail, fax, or payer portals, and maintaining high standards of written and verbal communication to support