Patient Access & Billing Coordinator

NORTHWEST HEALTH SERVICES INC; Saint Joseph (MO); On-site; USD 18,000 - 23,000; Full time

Job summary

NORTHWEST HEALTH SERVICES INC. is seeking a Full-Time Day shift staff member at the South Side Health Center in St. Joseph, MO.

The role focuses on friendly patient interactions, accurate collection of co-pays, and proactive billing support within a HIPAA-compliant environment. Responsibilities include greeting patients, processing payments, reconciling cash, handling Sliding Fee Scale applications, and maintaining up-to-date patient records.

Qualifications

• Must possess and maintain a valid Driver's License.
• Must have a high school diploma or equivalent.
• Basic computer skills required.
• Light typing skills and accuracy are essential.
• Ability to present information clearly to patients and staff.

Responsibilities

• Greet and assist patients and visitors courteously.
• Collect co-pays and payments; issue receipts.
• Make reminder and follow-up calls for scheduled visits.
• Balance and reconcile daily cash and receipts.
• Assist with Sliding Fee Scale applications and billing questions.
• Review medical charts prior to visits for consent and insurance details.
• Ensure patient information is up to date in the system.
• Follow HIPAA procedures and protect patient confidentiality.
• Screen and route appointment-related calls; arrange interpreters as needed.
• Maintain organized workspace and complete daily tasks.
• Perform related duties as assigned by supervisor.
• Attend team huddles and participate in clinic operations.
• Support checkout procedures and end-of-visit workflows.
• Scan documents and file reports as required.
• Comply with internal policies and procedures.

Skills

Customer service

Communication

Typing

Basic computer skills

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Billing software

Job description

NORTHWEST HEALTH SERVICES INC. is seeking a Full-Time Day shift staff member at the South Side Health Center in St. Joseph, MO.

The role focuses on friendly patient interactions, accurate collection of co-pays, and proactive billing support within a HIPAA-compliant environment. Responsibilities include greeting patients, processing payments, reconciling cash, handling Sliding Fee Scale applications, and maintaining up-to-date patient records.