Patient Access & Billing Specialist

bannerhealth; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Banner Health is seeking a Front Office/PFS Representative in Mesa, AZ. You will coordinate patient flow, handle registrations, verify insurance, and guide patients on financial options at the point of service.

The role requires strong customer service, data entry accuracy, and excellent communication. Schedule is Monday–Friday, 7:30am–4:30pm, in a supportive team environment within Banner Medical Group.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Strong interpersonal and communication skills; ability to work independently.

Responsibilities

• Registers patients at check-in with data entry and intake forms, obtaining signatures as needed.
• Verifies insurance eligibility and benefits; assists with referrals and authorizations.
• Collects patient liabilities and explains financial policies and resources.
• Posts payments and charges; balances cash drawer and prepares daily deposits.
• Schedules appointments and procedures; confirms next-day visits and prepares patients.
• Communicates with patients and care team to address concerns and streamline flow.
• Responds to requests for medical records in accordance with policies and laws.
• Assists with patient services such as escorting, vitals, and surrounding tasks.
• Works independently in a fast-paced environment with limited supervision.

Skills

Customer service

Data entry

Interpersonal skills

Oral communication

Written communication

Office software

Education

High school diploma/GED

Job description

Banner Health is seeking a Front Office/PFS Representative in Mesa, AZ. You will coordinate patient flow, handle registrations, verify insurance, and guide patients on financial options at the point of service.

The role requires strong customer service, data entry accuracy, and excellent communication. Schedule is Monday–Friday, 7:30am–4:30pm, in a supportive team environment within Banner Medical Group.