Patient Access & Benefits Specialist

AdventHealth; Florida; On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Florida is seeking a part-time Customer Service/Financial Counseling professional to support patient access operations. You will handle Medicare compliance tasks, verify eligibility, collect payments, and coordinate with multiple departments to ensure accurate records and smooth patient experiences.

The role requires strong communication, HIPAA awareness, and proficiency with EMR systems. Bilingual English/Spanish skills are preferred, and prior healthcare customer service is a

Qualifications

• High school diploma required; associate degree preferred.
• Bilingual English/Spanish preferred.
• 1+ year of customer service experience in healthcare preferred.
• Knowledge of insurance benefits and patient accounting.
• Familiarity with HIPAA and CMS guidelines.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Customer service

Bilingual

Communication skills

Microsoft Office

HIPAA compliance

EMR knowledge

Attention to detail

Multitasking

Education

Associate degree

High School Diploma

Tools

EMR system

Job description

AdventHealth in Florida is seeking a part-time Customer Service/Financial Counseling professional to support patient access operations. You will handle Medicare compliance tasks, verify eligibility, collect payments, and coordinate with multiple departments to ensure accurate records and smooth patient experiences.

The role requires strong communication, HIPAA awareness, and proficiency with EMR systems. Bilingual English/Spanish skills are preferred, and prior healthcare customer service is a