Patient Access Auditor / Trainer - Patient Registration - Revenue Cycle - Full Time

Southern New Hampshire Health; Nashua (NH); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental coverage

Vision coverage

Tuition Reimbursement

Retirement plan

Zusammenfassung

Southern New Hampshire Health, based in Nashua, NH, is seeking a Patient Access Auditor/Trainer. This full-time on-site role focuses on auditing patient registrations, verifying insurance data, and resolving discrepancies while educating staff on workflows and regulatory requirements.

The position requires 5–7 years in patient registration or access, with a strong grasp of medical terminology, insurance policies, and HIPAA. You will support the revenue cycle and promote excellent patient service.

Qualifikationen

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.

Aufgaben

• Audit daily patient registration activity for accuracy.
• Research and resolve incomplete or missing registration information.
• Contact patients and employers to obtain or verify data.
• Review insurance eligibility and coordinate benefits.
• Educate staff on insurance requirements and compliance.
• Train registrars on registration workflows and patient access procedures.
• Provide instruction on consent and HIPAA privacy.

Kenntnisse

Medical terminology

Insurance policies

HIPAA compliance

Customer service

Ausbildung

High school diploma or equivalent

Associate’s degree or higher preferred

Tools

EHR systems

Jobbeschreibung

• Full time - 40 hours/week - 8:00 AM to 4:00 PM
• Location: On Site - Nashua, NH

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About The Job

The Patient Access Auditor / Trainer plays a critical role in ensuring the accuracy and integrity of patient registration information while supporting revenue cycle success. This position audits registration activity, verifies insurance and demographic data, researches and resolves registration discrepancies, and serves as a key educator for Patient Access staff across the organization. The role provides training and ongoing support to registrars while promoting exceptional customer service and compliance with regulatory requirements.

What You’ll Do

• Audit daily patient registration activity to ensure accurate demographic, guarantor, and insurance information.
• Research and resolve incomplete or missing registration information, including insurance, employer, and guarantor details.
• Contact patients, employers, and other appropriate parties to obtain or verify registration and insurance information.
• Review insurance eligibility and coordinate benefits using online insurance resources and healthcare data exchange tools.
• Monitor worklists and address registration issues that may impact reimbursement.
• Educate staff on insurance requirements, regulatory compliance, and registration best practices.
• Train Emergency Department, inpatient, ancillary, and outpatient registrars on registration workflows and patient access procedures.
• Provide instruction on patient consent, financial responsibility documentation, and HIPAA privacy requirements.
• Audit registrar performance for registration accuracy and provide re-education and coaching as needed.
• Assist team members with insurance, registration, and patient access questions.
• Support patient estimate workflows and train staff on appropriate processes.
• Provide education on downtime procedures, work queue management, and system troubleshooting protocols.
• Cross-train and provide coverage for registration functions as needed.
• Maintain a strong focus on customer service and patient satisfaction.
• Perform additional duties as assigned.

Who You Are / Requirements

Education

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.

Experience

• Minimum of five to seven (5-7) years of experience in patient registration, patient access, or a closely related field required.

Knowledge

• Knowledge of medical terminology.
• Knowledge of insurance and managed care policies, practices, and procedures.
• Knowledge of insurance regulations preferred.

Why You’ll Love Us

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression
• & So much more!