Patient Access Associate (PRN) – Fast, Friendly Registration

Kettering Health; Wilmington (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Kettering Health invites applications for the Patient Access role in Wilmington. The position emphasizes accurate patient registration, superior customer service, and effective communication within a fast-paced health system.

Responsibilities include reviewing appointments for discounts, discussing payer sources, and assisting with Financial Assistance and Medicaid applications. Strong computer skills and the ability to learn site-specific software are essential.

Qualifications

• Excellent written and oral communication
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software
• Computer literate and very strong with Microsoft Office Suite
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Skills

Communication skills

Customer service

Teamwork

Adaptability

Handling high-stress environment

Education

High school diploma

1+ year medical office/customer service experience

Tools

Microsoft Office Suite

Site-specific patient processing software

Job description

Kettering Health invites applications for the Patient Access role in Wilmington. The position emphasizes accurate patient registration, superior customer service, and effective communication within a fast-paced health system.

Responsibilities include reviewing appointments for discounts, discussing payer sources, and assisting with Financial Assistance and Medicaid applications. Strong computer skills and the ability to learn site-specific software are essential.