Patient Access Associate - Level 1 Trauma

MaineHealth Accountable Care Organization; Portland (ME); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Maine Medical Center is seeking a Patient Access Associate I – ED to accurately identify and register patients at a Level 1 Trauma Center. This non-clinical role collaborates with clinical teams in a fast-paced environment and uses mobile workstations to support patient flow.

The position supports visitors and families while maintaining high accuracy in data entry and patient information management. Part-time schedules apply with a $2,400 sign-on bonus prorated for hours worked.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements: Computer and data entry experience with Word, e-mail, and internet communication, and ability to work accurately with electronic systems.

Responsibilities

• Identify and register patients at a Level 1 Trauma Center.
• Support visitors, patients, and families in a high-volume, emergent environment.
• Work side by side with clinical care teams in a non-clinical role within the clinical environment.
• Operate mobile workstations during shifts.

Skills

Data entry

Microsoft Word

Email

Internet

Healthcare experience

Customer service

Education

High school diploma or GED

Job description

Patient Access Associate - Level 1 Trauma

Location: Portland, ME
Facility: Maine Medical Center
Schedule: Part Time
Shift: Varies
Job Category: Clerical/Administrative Support
Req #: 93707
Date Posted: Sep 24, 2026

Clerical/Administrative Support
Req #: 93707

$2,400 sign-on bonus available (prorated for part-time).
Not eligible: per diem, current employees, or former employees within 6 months.

The Patient Access Associate I – ED is responsible for accurately identifying and registering patients at a Level 1 Trauma Center. This role is the first level of a three-level career ladder and provides support for visitors, patients, and families. While this is a non-clinical role, the Associate I will perform assigned functions side by side with members of clinical care teams, embedded within the clinical care environment. Functions are performed in a high volume, emergent environment utilizing mobile workstations. Emergency Department team members arrive and register patients of all ages and backgrounds experiencing acute mental health crisis, physical and emotional trauma, critical care, etc. and during each shift they are exposed to high acuity, disease and sensitive patient and visitor situations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.68to $25.10 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Description

Maine Medical Center (on-site)

Clerical/Administrative Support
Req #: 93707

$2,400 sign-on bonus available (prorated for part-time).
Not eligible: per diem, current employees, or former employees within 6 months.

The Patient Access Associate I – ED is responsible for accurately identifying and registering patients at a Level 1 Trauma Center. This role is the first level of a three-level career ladder and provides support for visitors, patients, and families. While this is a non-clinical role, the Associate I will perform assigned functions side by side with members of clinical care teams, embedded within the clinical care environment. Functions are performed in a high volume, emergent environment utilizing mobile workstations. Emergency Department team members arrive and register patients of all ages and backgrounds experiencing acute mental health crisis, physical and emotional trauma, critical care, etc. and during each shift they are exposed to high acuity, disease and sensitive patient and visitor situations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.68to $25.10 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.