Patient Access Associate - Hospital Registration

MaineHealth; Conway (NH); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth's Memorial Hospital seeks a Patient Access Associate I to be the first point of contact for patients and visitors. The non-clinical role works with care teams to register patients accurately and deliver customer service in a high-volume environment.

Open shifts, evenings, weekends and holidays may be required. The role supports bedside access and admission activities with opportunities for professional development and a competitive benefits package.

Qualifications

• High school diploma or GED preferred.
• Related healthcare or customer service experience preferred.
• Ability to perform data entry and use electronic systems.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Register patients accurately and provide customer service.
• Assist with admissions, check-in and bedside tasks when needed.
• Work in a high-volume, schedule-dependent environment.

Skills

Customer service

Data entry

Attention to detail

Communication

Education

High school diploma or GED (preferred)

Tools

Microsoft Word

Email

Internet

Job description

Description

Memorial Hospital

Clerical/Administrative Support

Req #: 70939

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The Patient Access Associate serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families. Central Registration & Admitting team members admit, check in and register patients of all ages and backgrounds and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Work is performed in a high volume, schedule dependent environment.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well‑being resources—so you can grow your career while feeling supported both personally and professionally.

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well‑being resources—so you can grow your career while feeling supported both personally and professionally

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job‑related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differenti​als or other incentives.