Patient Access Associate - Hospital Registration

MaineHealth Accountable Care Organization; Damariscotta (ME); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

MaineHealth Accountable Care Organization is hiring a Patient Access Associate I for hospital registration. You will be the first point of contact for patients and visitors, handling registrations in a fast-paced setting and collaborating with clinical teams to support bedside access when needed.

The role emphasizes accurate data entry, strong customer service, and adaptability to changing schedules. A high school diploma or GED is preferred, and prior healthcare or customer service experience

Qualifications

• High school diploma or GED preferred.
• Related healthcare or customer service experience preferred.
• Computer and data entry experience required with Microsoft Word and email.
• Ability to work accurately with electronic systems.

Responsibilities

• Register patients and provide customer service to visitors and families.
• Work closely with clinical care teams and assist with bedside or clinical access tasks.
• Admit, check in and register patients of all ages in a high-volume environment.

Skills

Customer service

Healthcare experience

Data entry

Communication

Education

High school diploma or GED preferred

Tools

Microsoft Word

Job description

Patient Access Associate - Hospital Registration

Clerical/Administrative Support
Req #: 84930

$3,000 sign-on bonus:
Bonus amounts prorated for part-time hires and per-dem hires are ineligible. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The Patient Access Associate serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families. Central Registration & Admitting team members admit, check in and register patients of all ages and backgrounds and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Work is performed in a high volume, schedule dependent environment.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

• We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
• In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $19.87 to $23.75 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.