Patient Access Associate: Front Desk & Scheduling

Community Health Network, Inc.; Westfield (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Community Health Network in Indiana seeks an Associate Patient Access Representative at Community Hospital Westfield to greet visitors, register patients and secure financial clearance. The role supports check-ins, scheduling, payments, insurance verification and compliance while maintaining clean, accurate records.

Ideal candidates have a high school diploma or GED and 1+ year experience in healthcare admin with strong customer service. EPIC proficiency is a plus.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in healthcare office setting with strong customer service preferred.
• Proficient in registrations (inpatient, outpatient, emergency).
• Ability to complete admissions, discharges and transfers promptly.
• Accurately enter demographics, insurance and financial information.
• Verify patient coverage and medical necessity per CMS standards.
• Utilize EHR and ensure complete, accurate records.

Responsibilities

• First contact for visitors; handle check-ins, scheduling and payments.
• Verify insurance, determine financial clearance and adherence to guidelines.
• Prepare patients administratively and financially for visits.
• Monitor patient movement and ensure accurate pre-registration in EPIC.
• Maintain complete and accurate electronic health records.

Skills

Customer service

Registration/Admissions

EPIC

Medical terminology

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network in Indiana seeks an Associate Patient Access Representative at Community Hospital Westfield to greet visitors, register patients and secure financial clearance. The role supports check-ins, scheduling, payments, insurance verification and compliance while maintaining clean, accurate records.

Ideal candidates have a high school diploma or GED and 1+ year experience in healthcare admin with strong customer service. EPIC proficiency is a plus.