Patient Access Associate Emergency Room

OSF HealthCare; Peoria (IL); On-site; USD 27,000 - 31,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate to ensure accurate patient records, verify demographics and insurance, and communicate financial responsibilities clearly. You will interact with patients by phone and in person, delivering exceptional service and guiding them through the registration process.

The role requires a high school diploma or GED, at least one year in an office or customer service setting, and proficiency in MS Office and website navigation.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Working knowledge of Microsoft Office applications and website navigation.
• Strong problem solving, conflict management, time management and communication skills.
• Must complete revenue cycle training within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Explain services and financial responsibilities to patients.
• Provide excellent patient service over the phone or in person.
• Resolve issues in a complex multi-payer environment.

Skills

MS Office

Website navigation

Problem solving

Time management

Verbal and written communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $19.27 - $22.66/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:
The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:
Education: High school diploma or GED
Experience: One year in an office clerical setting or customer service environment.
Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.

Preferred Qualifications

Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer