Patient Access Associate 1 Neurology Clinics - Fairfax

Inova Health System; Fairfax (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement: 5% company match

Tuition and student loan assistance

Mental health support sessions

Paid time off and parental leave

Job summary

Inova Health System's Neurology Clinics in Fairfax seeks a Patient Access Associate 1 to join the team on a full-time day shift, Monday–Friday, 8 a.m. to 4:30 p.m.

The role involves explaining insurance benefits, verifying payer information, coordinating with departments, and assisting patients with financial assistance applications. You will also communicate scheduling changes and help ensure smooth patient flow.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of customer service or 1 year of experience in a medical setting (Associates degree in lieu of experience).
• Preferred: 2 years’ customer service experience or 1 year in a healthcare setting.

Responsibilities

• Works independently to complete assignments with minimal supervision.
• Explains insurance benefits and patient liability clearly.
• Obtains and validates insurance information using online payer verification systems.
• Coordinates with other departments to assist patients and transport when needed.
• Educates and assists patients with applications for alternative sources of payment for healthcare services.
• Communicates scheduling changes to patients, staff, physicians and patient representatives.

Skills

Customer service

Communication

Healthcare administration

Education

High School Diploma or GED

Job description

Patient Access Associate 1 Neurology Clinics - Fairfax

Job Description

Inova Neurology Clinics - Fairfax is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift: Monday- Friday, 8 a.m.to 4:30 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications:

• 2 years’ customer service experience or 1 year experience in a healthcare setting.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.