Patient Access Associate 2 - Urology

Inova Health System; Fairfax (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Committed to Team Member Health

Retirement

Tuition and Student Loan Assistance

Mental Health Support

Job summary

Inova Urology is seeking a Patient Access Associate 2 - Bilingual to join the team. This full-time role runs Monday through Friday, 8:00 am to 5:00 pm, where you will admit/schedule patients, verify insurance, and provide financial counseling.

You will uphold Inova Health System's Service Excellence standards, demonstrating effective problem solving and communication while addressing patient concerns with empathy and professionalism.

Qualifications

• 1 year of healthcare patient access experience, or 1 year in healthcare revenue cycle, or a bachelor's degree.
• High School Diploma or GED required.
• Bilingual in Spanish preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Admit/schedule patients and conduct insurance verifications.
• Provide financial counseling to patients.
• Explain insurance benefits and patient liability clearly.
• Communicate scheduling changes to patients, staff and physicians.
• Identify payroll authorization and referral requirements for patients.
• Report safety hazards and protect guests until help arrives.
• Maintain accuracy while improving workflow and reducing errors.
• Escalate problems when needed to involve others in resolution.

Skills

Active listening

Effective communication

Empathy

Problem solving

Education

High School Diploma or GED

Bachelor's degree

Job description

Inova Urology is looking for a dedicated Patient Access Associate 2 - Bilingual to join the team. This is full-time from Monday and Friday, hours are 8:00 am to 5:00 pm. As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Requirements: Bilingual in Spanish