Patient Access Associate

Inova Health; Alexandria (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Job summary

Inova Alexandria Hospital is seeking a dedicated Patient Access Associate to join the team. The role is full-time, days, Monday–Friday 10:00 AM–6:30 PM with rotating weekends and every other Friday/Wednesday off.

You will register patients, verify identities and insurance, interact with EMR systems, and provide financial counseling and scheduling support as part of a busy hospital front desk.

Qualifications

• Healthcare experience preferred.
• Strong communication and reliability are essential.
• Ability to operate in a fast-paced healthcare setting.

Responsibilities

• Register patients, verify identity and insurance details.
• Scan documents, answer phones, and operate EMR/eligibility tools.
• Provide financial estimates and collect payments.
• Schedule routine appointments and coordinate transport.
• Maintain HIPAA and other regulatory compliance.

Skills

Healthcare experience

Strong communication skills

Dependability

Ability to handle fast paced env

Education

High School or GED

Job description

Job Description

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, days; Monday – Friday, 10:00 AM – 6:30 PM; rotating weekends with every other Friday/Wednesday off.

Job Description

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, days; Monday – Friday, 10:00 AM – 6:30 PM; rotating weekends with every other Friday/Wednesday off.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offeringpaid time off, paid parental leave, flexible work schedules.

Patient Access Associate Job Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirm details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications

• Education: High School or GED

Preferred Qualifications

• Experience: healthcare experience
• Other: Strong communication skills, dependability/reliability, and ability to handle fast paced environments.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.