Patient Access Associate 2

Inova Health; Gainesville (VA); On-site; USD 40,000 - 54,000; Full time

Job summary

Inova Gainesville is seeking a dedicated Patient Access Associate 2 for full-time duties. This role focuses on patient interactions, confirming insurance coverage, and communicating effectively with both patients and healthcare teams. Join a leading non-profit healthcare provider recognized for safety and quality.

Benefits

Medical, dental and vision coverage

Retirement matching

Tuition and student loan assistance

Mental health support sessions

Paid time off and parental leave

Qualifications

• 1 year of healthcare patient access experience or 1 year in healthcare revenue cycle.
• Education substitution available: Bachelor's degree in lieu of experience.

Responsibilities

• Expresses sincere concern when dealing with customer complaints.
• Communicates scheduling changes to patients and staff.
• Explains insurance benefits to patients.

Skills

Customer Service

Communication

Empathy

Problem Solving

Education

High School Diploma or GED

Tools

EPIC

Job description

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Job Description

Inova Gainesville is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday between 8:30 a.m. – 5:00 p.m.

Job Description

Inova Gainesville is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday between 8:30 a.m. – 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.
  
  

Patient Access Associate 2 Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
  
  

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor’s degree in lieu of experience).
  
  

Preferred Qualifications

• Healthcare and EPIC experience
  
  

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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