Patient Access Associates 2

Inova Health System; Fairfax (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Inova Health System is seeking a Patient Access Associate 2 to handle patient admissions, schedule appointments, and verify insurances. Successful candidates will embody 'Service Excellence' standards, ensuring patient safety and satisfaction while demonstrating strong communication and problem-solving abilities. The position offers competitive pay and comprehensive benefits, contributing to Inova's mission of delivering exceptional healthcare.

Benefits

Medical, dental, and vision coverage

Tuition and Student Loan Assistance

Mental health support

Retirement matching

Qualifications

• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree.

Responsibilities

• Admits/schedules patients and conducts insurance verifications.
• Communicates scheduling changes to patients and staff.
• Reports safety hazards and takes appropriate actions.

Skills

Effective problem solving

Effective communication

Active listening

Education

High School Diploma or GED

Job description

Inova Fairfax Medical Campus - Maternal Fetal Medicine| Patient Access Associates 2 | Full time | Monday – Friday 8 am – 4:30 pm.

As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Featured Benefit

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Education:

High School Diploma or GED

Experience:

1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age, color, disability, gender identity orexpression, marital status, national or ethnic origin, political affiliation, pregnancy (includingchildbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,veteran status, genetic information, or any other characteristics protected by law.