Patient Access Associate 1

Inova Health System; Annandale (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Northern Virginia is seeking a dedicated Patient Access Associate 1 to enhance patient experience and operational efficiency within the organization. The full-time position requires exceptional communication skills and a background in customer service or healthcare settings to effectively assist patients with their needs during the registration process.

Benefits

Medical, dental and vision coverage

Retirement plan with matching contributions

Tuition and student loan assistance

Mental health support sessions

Paid time off and parental leave

Qualifications

• 1 year of customer service or experience in a medical setting.
• High School Diploma or GED required.

Responsibilities

• Educates patients on benefits and payment sources.
• Coordinates patient information and scheduling.
• Improves workflow processes and communication.

Skills

Customer service

Healthcare knowledge

Communication

Problem-solving

Education

High School Diploma or GED

Job description

Inova Annandale is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift from Monday – Friday, between between 7:00 AM to 7:00PM varying shifts | Bilingual

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).
• Certification:None

Preferred Qualifications:

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age, color, disability, gender identity orexpression, marital status, national or ethnic origin, political affiliation, pregnancy (includingchildbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,veteran status, genetic information, or any other characteristics protected by law.