Patient Access Associates 2

Davita Inc.; Fairfax (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Associate 2 for full-time positions at two locations in Fairfax, Virginia. You will handle patient admissions, perform insurance verifications and assist with financial counseling, all while maintaining high service excellence standards. This role is ideal for individuals with healthcare experience who are dedicated to providing compassionate patient care.

Benefits

Medical, dental and vision coverage

Tuition and Student Loan Assistance

Mental Health Support

Retirement plan with match

Qualifications

• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree.

Responsibilities

• Admitting/scheduling patients and conducting insurance verifications.
• Communicating scheduling changes to patients and staff.
• Demonstrating effective problem-solving and communication skillsets.

Skills

Problem Solving

Communication

Active Listening

Education

High School Diploma or GED

Job description

Inova Physician Services | General Surgery - East Region | Willow Oaks and Greenbriar - coverage for both locations | Patient Access Associates 2 | Full time | Monday - Friday 8 am - 5 pm.

As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Featured Benefit

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Education:

High School Diploma or GED

Experience:

1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree