Patient Access Associate 2

Davita Inc.; Gainesville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization seeks a Patient Access Associate 2 in Virginia. This full-time role requires handling customer communication, confirming insurance coverage, and ensuring patient satisfaction. As a top employer recognized for safety, quality, and employee support, this position promises an engaging and supportive work environment.

Benefits

Medical, dental and vision coverage

Retirement matching

Tuition and student loan assistance

Mental health support

Paid time off and parental leave

Qualifications

• 1 year of healthcare patient access experience or 1 year in healthcare revenue cycle.
• Bachelor's degree can substitute for experience.
• Preferred: Experience with EPIC.

Responsibilities

• Handle customer complaints with empathy.
• Confirm insurance coverage and communicate scheduling changes.
• Explain insurance benefits and patient liability.

Skills

Customer empathy

Problem-solving

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Inova Gainesville is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday - Friday between 8:30 a.m. - 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.


• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.


• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.


• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.


• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.


• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.


• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.


• Identifies and communicates payroll authorization and referral requirements to patients.


• Explains insurance benefits and patient liability by using appropriate communication methods/styles.


• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.


• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.


• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED


• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor's degree in lieu of experience).

Preferred Qualifications:

• Healthcare and EPIC experience